S.Amdt. 2076

SA 2076. Mr. KING (for himself and Mr. Cornyn) submitted an amendment
intended to be proposed by him to the bill S. 4638, to authorize
appropriations for fiscal year 2025 for military activities of the
Department of Defense, for military construction, and for defense
activities of the Department of Energy, to prescribe military personnel
strengths for such fiscal year, and for other purposes; which was
ordered to lie on the table; as follows:

At the appropriate place, insert the following:

SEC. ___. ESTABLISHMENT OF VETERANS EXPERIENCE OFFICE.

(a) In General.--Chapter 3 of title 38, United States Code,
is amended by adding at the end the following new section:

``Sec. 325. Veterans Experience Office

``(a) Establishment.--There is established in the
Department within the Office of the Secretary an office to be
known as the `Veterans Experience Office' (hereinafter
referred to as the `Office' in this section).
``(b) Head of Office.--(1) The head of the Office shall be
the Chief Veterans Experience Officer.
``(2) The Chief Veterans Experience Officer shall--
``(A) be appointed by the Secretary from among individuals
the Secretary considers qualified to perform the duties of
the position; and
``(B) report directly to the Secretary.
``(c) Function.--The functions of the Office are as
follows:
``(1) To carry out the key customer experience initiatives
of the Department, including setting the customer experience
strategy, framework, policy, and other guidance for the
Department.
``(2) Requiring the heads of other organizations and
offices within the Department to report regularly on customer
experience metrics, action plans, and other customer
experience improvement efforts.
``(3) To carry out such other functions relating to
customer experience as the Secretary considers appropriate.
``(d) Staff and Resources.--(1) The Secretary shall ensure
that the Office has such staff, resources, and access to
customer experience information as may be necessary to carry
out the functions of the Office.
``(2) Funds available for basic pay and other
administrative expenses of other Department organizations
shall also be available to reimburse the Office for all
services provided at rates which will recover actual costs
for services provided to such organizations.''.
(b) Clerical Amendment.--The table of sections at the
beginning of chapter 3 of such title is amended by adding at
the end the following new item:

``325. Veterans Experience Office.''.
______