[Congressional Bills 110th Congress]
[From the U.S. Government Publishing Office]
[H.R. 4332 Referred in Senate (RFS)]
2d Session
H. R. 4332
_______________________________________________________________________
IN THE SENATE OF THE UNITED STATES
April 30, 2008
Received; read twice and referred to the Committee on Banking, Housing,
and Urban Affairs
_______________________________________________________________________
AN ACT
To amend the Federal Financial Institutions Examination Council Act to
require the Council to establish a single telephone number that
consumers with complaints or inquiries could call and be routed to the
appropriate Federal banking agency or State bank supervisor, and for
other purposes.
Be it enacted by the Senate and House of Representatives of the
United States of America in Congress assembled,
SECTION 1. SHORT TITLE.
This Act may be cited as the ``Financial Consumer Hotline Act of
2007''.
SEC. 2. CENTRALIZED INTAKE OF CONSUMER COMPLAINTS AND INQUIRIES MADE TO
FEDERAL FINANCIAL INSTITUTION REGULATORY AGENCIES.
The Federal Financial Institutions Examination Council Act of 1978
(12 U.S.C. 3301 et seq.) is amended by inserting after section 1009A
the following new section:
``SEC. 1009B. CONSUMER COMPLAINTS AND INQUIRIES.
``(a) Single Toll-Free Telephone Number for Consumer Complaints and
Inquiries.--
``(1) Call intake system.--The Federal financial
institution regulatory agencies, coordinating through the
Council, shall establish a single, toll-free telephone number
for consumer complaints and inquiries concerning institutions
regulated by such agencies and a system for routing such calls
to the Federal financial institution regulatory agency that
primarily supervises the financial institution, or that is
otherwise the appropriate agency to address the subject of the
complaint or inquiry.
``(2) Routing calls to states.--To the extent practicable,
State agencies may receive appropriate call transfers from the
system established under paragraph (1) if--
``(A) the State agency's system has the functional
capacity to receive calls routed by the system; and
``(B) the State agency has satisfied any conditions
of participation in the system that the Council,
coordinating with State agencies through the
chairperson of the State Liaison Committee, may
establish.
``(b) Report to the Congress.--Not later than 6 months after the
date of the enactment of the Financial Consumer Hotline Act of 2007,
the Federal financial institution regulatory agencies shall submit a
report to the Committee on Financial Services of the House of
Representatives and the Committee on Banking, Housing, and Urban
Affairs of the Senate describing the agencies' efforts to establish--
``(1) a public interagency Web site for directing and
referring Internet consumer complaints and inquiries concerning
any financial institution to the Federal financial institution
regulatory agency that primarily supervises the financial
institution, or to the Federal financial institution regulatory
agency or State agency that is otherwise the appropriate agency
to address the subject of the complaint or inquiry; and
``(2) a system to expedite the prompt and effective
rerouting of any misdirected consumer complaint or inquiry
documents between or among the agencies, with prompt referral
of any complaint or inquiry to the appropriate Federal
financial institution regulatory agency, and to participating
State agencies.''.
Passed the House of Representatives April 29, 2008.
Attest:
LORRAINE C. MILLER,
Clerk.