S. 423Senate119th Congress (2025-2027)Enacted

PRO Veterans Act of 2025

Introduced February 5, 2025

AI-Generated Summary

Updated November 24, 2025 at 3:01 AM UTC

The PRO Veterans Act of 2025 aims to strengthen oversight of the Department of Veterans Affairs’ budgeting and improve the experience of veterans using VA services. It requires regular congressional briefings on budget shortfalls and sets new rules for granting critical‑skill incentives to senior VA executives. The bill also establishes a Veterans Experience Office to collect and act on veteran feedback, with annual reporting requirements, and mandates a Comptroller General review of the VA’s customer‑experience initiatives.

Key Provisions

  • The VA Secretary must give the Senate and House Veterans’ Affairs and Appropriations committees a quarterly in‑person briefing on the VA budget and any shortfall, and present a plan to fix any shortfall for the next three years.
  • A “shortfall” is defined as when the VA’s required appropriations exceed the amount requested in the President’s budget.
  • New limits on critical‑skill incentives for Senior Executive Service (SES) employees: incentives cannot be given to SES staff at the VA’s central offices, and any incentives for SES staff who work partly elsewhere must be proportional to time spent outside the central office and approved by senior VA officials.
  • The VA must submit an annual report on SES employees who received critical‑skill incentives.
  • Creates a Veterans Experience Office headed by a Chief Veterans Experience Officer to coordinate and improve veteran satisfaction with VA services, collect feedback, and advise on website and customer‑service improvements.
  • The Chief must submit yearly data summaries to the Secretary, who must then send an annual report to Congress detailing satisfaction metrics, usage data, and reasons veterans may not use benefits.
  • The Comptroller General must complete an analysis of the VA’s customer‑experience methods (including “trust‑scores” and VSignals) within 540 days and report findings to the Senate and House Veterans’ Affairs committees.

Legislative Activity

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16 earlier actions
Became Law Latest Action

Became Public Law No: 119-33.

August 14, 2025

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SenateIntro Referral

Introduced in Senate

February 5, 2025

SenateIntro Referral

Read twice and referred to the Committee on Veterans' Affairs.

February 5, 2025

SenateCommittee

Senate Committee on Veterans' Affairs discharged by Unanimous Consent.

April 8, 2025

SenateFloor

Measure laid before Senate by unanimous consent. (consideration: CR S2480)

April 8, 2025

SenateFloor

Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S2478-2479)

April 8, 2025

SenateFloor

Message on Senate action sent to the House.

April 9, 2025

HouseFloor

Received in the House.

April 9, 2025 • 12:23 PM

HouseFloor

Held at the desk.

April 9, 2025 • 12:27 PM

HouseFloor

Mr. Bost moved to suspend the rules and pass the bill.

July 21, 2025 • 2:51 PM

HouseFloor

Considered under suspension of the rules. (consideration: CR H3484-3487)

July 21, 2025 • 2:51 PM

HouseFloor

DEBATE - The House proceeded with forty minutes of debate on S. 423.

July 21, 2025 • 2:51 PM

SenateFloor

Passed/agreed to in House: On motion to suspend the rules and pass the bill Agreed to by voice vote. (text: CR H3484-3485)

July 21, 2025 • 3:09 PM

HouseFloor

On motion to suspend the rules and pass the bill Agreed to by voice vote. (text: CR H3484-3485)

July 21, 2025 • 3:09 PM

HouseFloor

Motion to reconsider laid on the table Agreed to without objection.

July 21, 2025 • 3:09 PM

President

Presented to President.

August 12, 2025

Became Law

Signed by President.

August 14, 2025

Became Law

Became Public Law No: 119-33.

August 14, 2025

Floor Debate

3 members

What members said about S. 423 on the floor

2 Republicans1 Democrat
Mark Takano
Rep. Mark TakanoD-CA-39 · Jul 21, 2025

Mr. Speaker, I yield myself such time as I may consume. Mr. Speaker, openness and transparency in the budgeting process are crucial to enabling Members of Congress to exercise our constitutional…

Mike Bost
Rep. Mike BostR-IL-12 · Jul 21, 2025

Mr. Speaker, I move to suspend the rules and pass the bill (S. 423) to protect regular order for budgeting for the Department of Veterans Affairs, and for other purposes. Mr. Speaker, I ask unanimous…

Cynthia M. Lummis
Sen. Cynthia M. LummisR-WY · Apr 8, 2025

Mr. President, I ask unanimous consent that the Committee on Veterans' Affairs be discharged from further consideration of S. 423 and the Senate proceed to its immediate consideration. Mr. President,…

Bill Text

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One Hundred Nineteenth Congress of the United States of America

1st Session

Begun and held at the City of Washington on Friday, the third day of January, two thousand and twenty five

S. 423

AN ACT

To protect regular order for budgeting for the Department of Veterans Affairs, and for other purposes.

1.

Protecting regular order for veterans

(a)

Short title

This section may be cited as the Protecting Regular Order for Veterans Act of 2025 or the PRO Veterans Act of 2025.

(b)

Quarterly briefings on Department of Veterans Affairs budgetary shortfalls

(1)

Quarterly briefings

(A)

Quarterly briefings required

During the first quarter beginning after the date of the enactment of this Act and in each quarter thereafter until the date that is three years after the date of the enactment of this Act, the Secretary of Veterans Affairs shall provide to the appropriate committees of Congress a quarterly briefing, in person, on the budget of the Department of Veterans Affairs and any shortfall the Department may be experiencing.

(B)

Plans

In any case in which the Secretary informs Congress during a briefing under paragraph (1) that the Department is experiencing a shortfall, the Secretary shall, during such briefing, present the plans of the Secretary to address or mitigate the shortfall.

(2)

Definitions

In this subsection:

(A)

Appropriate committees of Congress

The term appropriate committees of Congress means—

(i)

the Committee on Veterans' Affairs and the Committee on Appropriations of the Senate; and

(ii)

the Committee on Veterans' Affairs and the Committee on Appropriations of the House of Representatives.

(B)

Shortfall

The term shortfall, with respect to a fiscal year, means that the amount of appropriations required by the Department of Veterans Affairs for such fiscal year to meet all of the statutory obligations of the Department during that fiscal year exceeds the amount of appropriations requested for the Department for that fiscal year in the budget of the President submitted pursuant to section 1105(a) of title 31, United States Code, for that fiscal year.

(c)

Limitations on provision of incentives for critical skills to Senior Executive Service employees of Department of Veterans Affairs

Section 706(d) of title 38, United States Code, is amended by adding at the end the following:

(7)
(A)

Subject to subparagraph (B)(ii), a critical skill incentive may not be provided under paragraph (1) to an employee of the Department employed in a Senior Executive Service position, or a position in another comparable system for senior-level Government employees, as defined by the Secretary, whose position is at the Central Office of the Department, including the Veterans Health Administration, the Veterans Benefits Administration, and the National Cemetery Administration, regardless of the actual location where the employee performs the functions of the position.

(B)
(i)

A critical skill incentive provided under paragraph (1) to an employee of the Department employed in a Senior Executive Service position, or a position in another comparable system for senior-level Government employees, as defined by the Secretary, not described in subparagraph (A) of this paragraph may only be provided—

(I)

on an individual basis and may not be provided to a group of such employees; and

(II)

upon approval of the following officers or those serving in an acting capacity:

(aa)

The Under Secretary for Benefits, the Under Secretary for Health, or the Under Secretary for Memorial Affairs.

(bb)

The Assistant Secretary for Human Resources and Administration.

(cc)

The Director of the Office of Management or the Chief Financial Officer.

(dd)

The Assistant Secretary for Accountability and Whistleblower Protection.

(ee)

The General Counsel.

(ff)

Such other officers as the Secretary determines appropriate.

(ii)

In the case of an employee of the Department employed in a Senior Executive Service position, or a position in another comparable system for senior-level Government employees, as defined by the Secretary, whose position is primarily at the Central Office of the Department, but who performs some portion of the employee’s job function at other facilities of the Department, as defined by the Secretary, not at Central Office—

(I)

the employee shall not be considered described in subparagraph (A) with respect to the portion of the employee’s job function that is based out of non-Central Office facilities of the Department; and

(II)

any critical skill incentive provided under paragraph (1) to the employee for the portion of the employee’s job function that is based out of facilities of the Department other than the Central Office shall be proportionate to the time spent at those Department facilities.

(C)
(i)

Not later than one year after the date of the enactment of the Protecting Regular Order for Veterans Act of 2025, and not less frequently than once each year thereafter, the Secretary shall submit to the Committee on Veterans’ Affairs of the Senate and the Committee on Veterans’ Affairs of the House of Representatives an annual report on the employees of the Department employed in a Senior Executive Service position, or a position in another comparable system for senior-level Government employees, as defined by the Secretary, who were provided a critical skill incentive under paragraph (1).

(ii)

Reports submitted pursuant to clause (i) may be submitted by incorporating their contents into other congressionally mandated reports to the committees described in such clause.

(D)

In this paragraph, the term Senior Executive Service position has the meaning given such term in section 3132(a) of title 5.

.

2.

Establishment of veterans experience office

(a)

Short title

This section may be cited as the Improving Veterans’ Experience Act of 2025.

(b)

Establishment

(1)

In general

Chapter 3 of title 38, United States Code, is amended by adding at the end the following new section:

325.

Veterans experience office

(a)

Establishment

There is established in the Department within the Office of the Secretary an office to be known as the Veterans Experience Office (in this section referred to as the Office).

(b)

Head of office

(1)

The head of the Office shall be the Chief Veterans Experience Officer.

(2)

The Chief Veterans Experience Officer shall—

(A)

be appointed by the Secretary from among individuals the Secretary considers qualified to perform the duties of the position;

(B)

report directly to the Secretary; and

(C)

be responsible for carrying out the functions of the Office set forth under subsection (c).

(c)

Function

The functions of the Office are as follows:

(1)

Carrying out the key customer experience initiatives of the Department relating to veterans' and other beneficiaries' satisfaction with and usage of benefits and services furnished under laws administered by the Secretary for which they are eligible, including setting the strategy, framework, policy, and other guidance for the Department relating to customer experience, including ensuring the activities of the Office and those of other organizations and offices within the Department are coordinated and not duplicative.

(2)

Requiring the heads of other organizations and offices within the Department to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts to the Chief Veterans Experience Officer.

(3)

Collecting veteran-derived data—

(A)

to determine veteran and beneficiary satisfaction with and usage of the benefits and services furnished under laws administered by the Secretary for which they are eligible; and

(B)

to be considered during policymaking.

(4)

Providing strategic guidance and strategies to Department entities for engaging with veterans and beneficiaries regarding benefits and services furnished under laws administered by the Secretary, including those not using such benefits and services.

(5)

Assessing and advising the Secretary on the accuracy and helpfulness of the websites and other customer-facing information of the Department, be it available electronically or in any other format.

(6)

Assessing and advising the Secretary on the status and opportunities for improvement of the customer service efforts of the Department.

(d)

Reports

(1)

Each year, the Chief Veterans Experience Officer shall submit to the Secretary a summary of the data received by the Chief Veterans Experience Officer under subsection (c)(2).

(2)

Each year, not later than 180 days after the date on which the Secretary receives the summary under paragraph (1), the Secretary shall submit to Congress an annual summary and analysis of the matters summarized pursuant to such paragraph.

(3)

Each annual summary submitted pursuant to paragraph (2) shall include the following:

(A)

Data regarding customer service and experience feedback, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback.

(B)

Data regarding veteran and beneficiary satisfaction with and usage of benefits or services, disaggregated by benefit or service furnished under laws administered by the Secretary, and relevant demographic data of the veterans and beneficiaries providing the feedback, including—

(i)

potential reasons for not using the benefits or services, such as—

(I)

eligibility;

(II)

lack of knowledge or awareness of existence of benefit or service;

(III)

barriers of technology, information, or time; and

(IV)

other related reasons; and

(ii)

an analysis of how such reasons may be addressed.

(e)

Staff and resources

(1)

The Secretary shall ensure that—

(A)

the Office has such staff, resources, and access to customer service and experience information as may be necessary to carry out the functions of the Office; and

(B)

any information provided to the Office does not include personally identifiable information of an individual veteran, survivor, dependent, or other beneficiary unless such individual provides appropriate consent to allow such information to be shared with the Office.

(2)

Funds available for basic pay and other administrative expenses of other Department organizations and offices may be available to reimburse the Office for all services provided at rates which will recover actual costs for services provided to such organizations if the Secretary determines that contributing to such costs will not undermine the ability of any such organization or office to provide services required by such office.

(3)

Nothing in this subsection shall be construed to authorize an increase in the number of full-time employees otherwise authorized for the Department.

(f)

Privacy

Nothing in this section shall be construed to authorize the Chief Veterans Experience Officer to disclose any record in contravention of section 552a of title 5 (commonly referred to as the Privacy Act of 1974).

(g)

Sunset

The requirements and authorities of this section shall terminate on September 30, 2028.

.

(2)

Clerical amendment

The table of sections at the beginning of chapter 3 of such title is amended by adding at the end the following new item:

.

(c)

Comptroller general of the United States review of veterans experience office and customer service improvement efforts

Not later than 540 days after the date of the enactment of this Act, the Comptroller General of the United States shall—

(1)

complete an analysis of the methodology, effectiveness, and implementation of findings and feedback of veterans and beneficiaries used by the Department of Veterans Affairs, including the Veterans Experience Office, to improve veteran and beneficiary customer experience and satisfaction, including through the use of what are known as trust-scores, Veteran Signals also known as VSignals, and related survey and data collection activities, processes, and initiatives; and

(2)

submit to the Committee on Veterans’ Affairs of the Senate and the Committee on Veterans' Affairs of the House of Representatives a report setting forth the findings of the Comptroller General with respect to the analysis completed pursuant to paragraph (1).

Speaker of the House of Representatives

Vice President of the United States and President of the Senate