Introduction Of H.R. 211, The Calling For 211 Act Of 2007
Madam Speaker, I'm very proud to introduce the Calling for 211 Act of 2007, and I look forward to working with my colleagues on the Energy and Commerce Committee to move this legislation through Committee and bring it to the House floor. I…
Madam Speaker, I'm very proud to introduce the Calling for 211 Act of 2007, and I look forward to working with my colleagues on the Energy and Commerce Committee to move this legislation through Committee and bring it to the House floor. I have cosponsored this bill in previous Congresses with former Rep. Mike Bilirakis, and I'm confident that we now have the momentum to pass this legislation and send it to the President.
Every hour of every day, someone in the United States needs essential services for themselves or someone close to them. These services can range from finding an after-school program for a child, to securing care for an aging parent, to finding drug or alcohol counseling. Faced with a myriad of agencies and help lines, many people end up going without services they need just because they don't know where to begin.
When someone calls 2-1-1, an information and referral specialist assesses the caller's needs and determines which service provider is best equipped to handle their problem or crisis. These specialists are also trained to determine whether a caller may be eligible for other programs. 2-1-1 service providers maintain comprehensive databases of resources, including federal, state, and local government agencies, community-based organizations, and private non-profits.
In 2000, the FCC designated 2-1-1 for community information and referral purposes. Today, 2-1-1 reaches 193 million Americans--about 69 percent of the U.S. population--with call centers operational in 41 states and the District of Columbia. However, inadequate funding prevents universal access to 2-1-1 service in every state. 2-1-1 service is currently available statewide in only 17 states. The goal of the Calling for 211 Act of 2007 is to ensure that all Americans have access to quality community information and referral services through 2-1-1 wherever they live.
The largest barriers for communities seeking to implement 2-1-1 are funding and awareness. In many states, limited resources have slowed the process of connecting communities with this vital service. Current funding where 2-1-1 is operational comes from diverse sources including non-profits, state governments, foundations, and businesses.
The Calling for 211 Act is strongly supported by the United Way and builds on existing efforts to make it easier to connect people with important community services and volunteer opportunities. The legislation provides federal matching grants to enable much-needed changes to the way people connect to community social services, including:
Providing the infrastructure to connect individuals with precise information and social services that address their needs;
Empowering the nation to better respond to large-scale emergencies and homeland security needs by relieving pressure on overwhelmed 9-1-1 call centers. During the Hurricane Katrina disaster, 2-1-1 served as a crucial backup in areas where 9-1-1 centers went down;
Providing aggregated data from 2-1-1 systems nationwide to better assess the needs of our communities.
I believe the 2-1-1 system has great potential; this legislation will establish a federal partnership with states and local communities to give more Americans access to 2-1-1 services. By augmenting existing funding from state and local governments, nonprofits, and the business community, we can ensure that 2-1-1 can finally be a truly national system. A small investment at the national level would pay immediate dividends in terms of faster, more efficient responses to non-emergency but still critical situations.
In a crisis no one has time to flip through their phonebook. When an urgent medical or safety issue arises, we dial 9-1-1 knowing we can get help anywhere and at anytime. We should expect the same when it comes to tracking down important social services as well.
I urge my colleagues to support this legislation and help to implement this critical safety net for all Americans.