Jefferson County Communications Center Authority
Madam Speaker, I rise today to recognize and applaud the Jefferson County Communications Center Authority on their one-year anniversary of establishment. Jeffcom 911 is an emergency dispatch center that increased production, reduced…
Madam Speaker, I rise today to recognize and applaud the Jefferson County Communications Center Authority on their one-year anniversary of establishment.
Jeffcom 911 is an emergency dispatch center that increased production, reduced overhead cost, and created a more efficient public safety system by regionalizing eight emergency service agencies across Jefferson County. The company has overcome obstacles in staffing shortages, technology updates, and changes to policies, procedures, and work flow processes in order to eliminate delays and accomplish their role in public safety.
A workforce of 136 qualified call-takers, dispatchers, and supervisors were required to
manage the eight-member agencies, along with an additional 15 user agencies from surrounding areas. Jeffcom 911 staff persevered through over 25,000 hours of overtime to provide additional training, lectured courses, and individual observation to produce, cultivate, and develop a qualified workforce capable of providing professional support required by the agencies Jeffcom 911 serves 24 hours a day.
Jeffcom 911 commenced operations on April 4, 2018 and is now the single Public Safety Answering Point in Jefferson County, serving a community of 600,000 citizens and covering 774 square miles that range from densely populated metropolitan areas to mountainous landscapes.
I extend my deepest congratulations to Jefferson County Communications Center Authority for this well-deserved recognition.