H.R. 10295 – 9-8-8 Call Center Improvement Act

AI-Generated Summary

Updated September 4, 2026 at 9:21 AM UTC

The 9‑8‑8 Call Center Improvement Act would let the Secretary of Health and Human Services give federal grant money to new or existing crisis call centers that serve regional or local communities. The grants can be used to buy or upgrade technology, train staff, improve operations, and hire additional personnel. About $441 million would be made available for the 2027 fiscal year. The bill changes the Public Health Service Act to create this grant program.

Key Provisions

Allows HHS to award grants to crisis call centers that are new or already operating in regional or local areas.
Grants may be used for purchasing/upgrading call‑center technology, staff training, operational improvements, and hiring additional staff.
Appropriates up to $441 million for FY 2027 to fund these grants, with the money remaining available until spent.

Legislative Activity

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1 earlier action

HouseIntro Referral Latest Action

Referred to the House Committee on Energy and Commerce.

Energy and Commerce Committee

September 3, 2026

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HouseIntro Referral

Introduced in House

September 3, 2026

HouseIntro Referral

Referred to the House Committee on Energy and Commerce.

Energy and Commerce Committee

September 3, 2026

Bill Text

Latest available legislative text

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Introduced in HouseIssued September 3, 2026

I

119th CONGRESS

2d Session

H. R. 10295

IN THE HOUSE OF REPRESENTATIVES

September 3, 2026

Mrs. Trahan (for herself, Mr. Bacon, Ms. Matsui, Mr. Smith of Washington, Ms. McClellan, and Ms. Barragán) introduced the following bill; which was referred to the Committee on Energy and Commerce

A BILL

To amend the Public Health Service Act to authorize the Secretary of Health and Human Services to award grants to new or existing crisis call centers serving regional or local areas, and for other purposes.

1.

Short title

This Act may be cited as the 9-8-8 Call Center Improvement Act.

2.

Regional and local lifeline call center program

Part B of title V of the Public Health Service Act (42 U.S.C. 290bb et seq.) is amended by inserting after section 520E–4 (42 U.S.C. 290bb-36d) the following:

520E–5.

Regional and local lifeline call center program

(a)

In general

The Secretary shall award grants to new or existing crisis call centers serving regional or local areas to—

(1)

purchase or upgrade call center technology;

(2)

provide for training of call center staff;

(3)

improve call center operations; and

(4)

provide for hiring of call center staff.

(b)

Authorization of appropriations

There is authorized to be appropriated to carry out this section $441,000,000 for fiscal year 2027, to remain available until expended.

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