Mr. Speaker, admitting some ``very big mistakes,'' banking giant JP Morgan Chase revealed today that they overcharged more than 4,000 active-duty military personnel on their home loans and foreclosed, in error, on 14 of them. The Service…
Mr. Speaker, admitting some ``very big mistakes,'' banking giant JP Morgan Chase revealed today that they overcharged more than 4,000 active-duty military personnel on their home loans and foreclosed, in error, on 14 of them.
The Service Members Civil Relief Act of 2003 provides military personnel certain rights and protections as they enter active duty with respect to credit card interest rates, mortgage interest rates, and mortgage foreclosures. Per the provisions of this act both mortgage interest rates and consumer debt interest rates can be limited to 6 percent in some circumstances and foreclosures are not permitted.
While Chase has apologized for this ``customer mistake,'' has agreed to send out $2 million worth of refunds and has resolved all but one of the foreclosure cases, the strain put on the service members and their families through the bank's failure to comply with this act is inexcusable.
Two issues need urgent attention if we are to avoid a recurrence of this kind of illegal behavior on the part of the banks: 1) We must accelerate the formation of the new Consumer Financial Protection Bureau that was created by Congress in the wake of the financial crisis; 2) We need to acknowledge that current interest rates are running as low as 4.6 percent for fixed 15 year loans and look into amending the Service Members Civil Relief Act of 2003 to reflect that reality, thus giving those who leave their families behind to serve our country the best rates available.
[From NPR.org, Jan. 19, 2011]
Bank Overcharged Military Families on Mortgages
(By Tamara Keith)
The banking giant JPMorgan Chase is admitting it made some
very big mistakes. As first reported by NBC News, the firm
says it overcharged more than 4,000 active-duty military
personnel on their home loans and foreclosed in error on 14
of them.
Julia Rowles and her husband, Marine Capt. Jonathan Rowles,
have been fighting with Chase ever since Rowles was
commissioned as an officer in 2006.
``They would say, `We will take your house. We will report
you to the credit agency. This is a bad situation that you
don't want to be getting into. Pay us today.' They were
harassing us for money that we did not owe them,'' Julia
Rowles says.
Her husband once got a collection call at 3 a.m. None of
that was supposed to happen. Under a federal law called the
Servicemembers Civil Relief Act, most troops can get their
mortgage interest rates reduced to 6 percent while on active
duty, and foreclosures aren't allowed. Rowles says her
husband, who is now overseas, was granted the lower interest
rate, but Chase didn't adjust its records.
``They kept still charging us 9 and 10 percent, and we were
paying upwards to $2,000 when we should have only been paying
$1,400,'' she said.
This week Chase said it would send out $2 million worth of
refunds to 4,000 active-duty customers like the Rowles family
who were overcharged. It also admitted to wrongfully
foreclosing on 14 homes, and said all but one of those cases
had been resolved. Bank officials declined an interview
request, but in a statement said: ``While any customer
mistake is regrettable, we feel particularly badly about the
mistakes we made here.''
But attorney Dick Harpootlian in Columbia, S.C., isn't
ready to accept the apology. He's one of the lawyers
representing the Rowles family in what he hopes will become a
class-action lawsuit against Chase.
``I was a prosecutor for 12 years. Everybody that got
caught taking money that wasn't theirs always said they were
sorry, offered to give it back and call it even,'' he said.
``And that's just not what ought to happen in cases like
this.''
Elizabeth Warren, a special assistant to President Obama,
says the case illustrates why the U.S. needs a strong
consumer financial protection agency. She's putting together
the new Consumer Financial Protection Bureau that was created
by Congress to look out for consumers in the wake of the
financial crisis. The agency will also focus on protecting
military families.
``We need a cop on the beat,'' Warren said. ``The laws are
in place, but there's no one to enforce them and no one to
speak up for these families. This is just wrong.''
Warren says the laws exist so service members can
concentrate on doing their jobs.
They should not be ``worried about paperwork and bills and
whether or not a loved one is being harassed for money that's
not even owed.''
Warren visited Lackland Air Force Base in Texas on Tuesday
to talk to military families about their financial concerns.
She was joined by Holly Petraeus, the wife of Gen. David
Petraeus, the commander of U.S. forces in Afghanistan.
Holly Petraeus was one of the first hires for the new
consumer bureau.
``I really can't think of anything better to be doing while
my husband is deployed forever than working on a project like
this,'' she said.
She'll head the office of Service Member Affairs, which
will be on the lookout for issues like those at Chase.