In Recognition Of The Pa 211 Northeast/Help Line For 50 Years Of Service
Madam Speaker, today I honor the PA 211 Northeast/ Help Line for 50 years of service to Northeastern Pennsylvania in partnership with the Family Service Association. For the past five decades, the Help Line has been a source for anyone…
Madam Speaker, today I honor the PA 211 Northeast/ Help Line for 50 years of service to Northeastern Pennsylvania in partnership with the Family Service Association. For the past five decades, the Help Line has been a source for anyone seeking referrals to social service and support agencies or information in Northeastern Pennsylvania. This occasion will be marked with a Spring Fling and Auction celebration on Thursday, May 12, 2022 at the Westmoreland Club in Wilkes-Barre, Pennsylvania.
In 1972, Hurricane Agnes and the resulting flood devastated the region, causing billions of dollars of damage and leaving citizens in need of food, shelter, and other necessities. In response to this tragedy, the Wilkes-Barre City Demonstration Agency, the Department of Public Welfare, and the Wyoming Valley United Fund all came together to establish and provide financial support for the Wilkes-Barre Information System, later renamed PA 211 Help Line, to provide vital information for the survivors of this disaster. They chose Family Service Association to operate the service. During the first year, 3,000 calls were answered regarding food, utility information, and transport services as the region slowly recovered from the flood.
In 1975, after entering into agreements with several area agencies, the Help Line became a twenty-four-hour crisis hotline. Soon after, additional agencies signed on, and Help Line was now the crisis center for most Wyoming Valley social service agencies.
While continuing to provide information and referrals, Help Line has also become a place to call when an individual needs someone to listen to them, and a team of crisis caseworkers is able to provide support and referrals to additional services as needed. In 2011, Help Line, now operating under its current name, grew beyond an active listing of local agencies to include regional, state, and national resources
Since 1972, Help Line has answered more than 3.1 million calls from its 17-county coverage area and beyond. The team has responded to numerous disasters over the years such as the blizzard of 1993, the September 11th terrorist attacks, and more recently the COVID-19 pandemic. Today, Help Line continues to grow and thrive. With one phone number, callers can freely obtain resources on how to access thousands of programs and services aiming to improve the quality of their lives.
I am honored to congratulate the Family Service Association and PA 211 Northeast/Help Line for 50 years of steadfast dedication to supporting the people of Northeastern Pennsylvania. I wish them great success in the future as they continue to provide essential services to those who need it most.