Recognizing National Telecommunications Week, April 11-17
Madam Speaker, since 1991, Congress has officially recognized the work of public safety telecommunicators who handle millions of calls every year with great efficiency. The selfless nature with which these public servants do their jobs is…
Madam Speaker, since 1991, Congress has officially recognized the work of public safety telecommunicators who handle millions of calls every year with great efficiency. The selfless nature with which these public servants do their jobs is truly remarkable.
As the former Sheriff of King County in Washington State, I worked alongside the men and women in our communications center. I depended on them daily to provide me with the correct information in order to safely carry out my duties and keep our communities safe. The men and women at our communications center went to great lengths to make sure I was okay after a head-on collision in 1991, and I will always remember their care and compassion. After the collision, I was able to get out of my car and check on the other people involved in the accident. I left my portable radio behind in the patrol car at that point, not realizing that the men and women at the communications center were nearly in tears with worry, wondering if I was safe. It is a difficult and sometimes emotional duty these public servants perform; they don't always know what's happening on the other end of the line because they can't see what's going on, but they can hear the cries for help and the commotion and confusion of the scene. I can't adequately express how much their professionalism and concern meant to me, knowing they cared so much about my well-being. In short, the men and women at our communications centers are truly heroes to the law enforcement officers and citizens they serve.
As I recounted during National Telecommunications Week two years ago, a former Chief of Police in Colorado once wrote that dispatchers must possess, among other things, the humor of David Letterman, the endurance of the Energizer Bunny and the patience of Job. It is not often that such traits are found in one person. However, in my experience, to find such a person one need look no further than the telecommunications section of a local police, fire or Sheriff's office. These men and women work tirelessly with the heart of a servant. Every day they meet the needs of those who call for help, and they make sure our first responders are able to perform their duties as safely as possible.
I encourage all my friends, colleagues, and neighbors to take a moment during this week to thank a telecommunications dispatcher, letting them know you recognize and appreciate the guidance and service they provide to their fellow citizens.