Madam Speaker, on the occasion of her retirement on February 1, 2010, I rise today to thank Carol Nichols of the Office of the Chief Administrative Officer, CAO, for her years of dedicated and outstanding service to the United States House…
Madam Speaker, on the occasion of her retirement on February 1, 2010, I rise today to thank Carol Nichols of the Office of the Chief Administrative Officer, CAO, for her years of dedicated and outstanding service to the United States House of Representatives.
Since joining the House in 1992, Carol has served this great institution in a variety of capacities--some of which have been groundbreaking, and all of which have contributed to the enhancement of the functioning of a Member's Congressional office. When initially hired by the Clerk of the House, Carol became the first woman to work in the ``shops'' on the House side of the Congress, taking a position in the House Upholstery Shop. As Carol learned and perfected her craft as an upholsterer serving the needs of Congressional offices, she also gained a finer appreciation for the day-to-day operational dynamics and the equipment and furniture resource needs of a Member's office. In particular, she came to have a keen appreciation for the particular logistical challenges presented to a Member's office and the House during the Congressional Transition every two years, when many offices and staffs relocate to new space and are challenged with maintaining optimum functionality while furniture and equipment moves are underway.
With the establishment of the Office of the Chief Administrative Officer in 1995 and the partnership with the Architect of the Capitol's Superintendent's Office, the CAO and AOC established joint Coordination teams to focus specifically on managing the office moves in a more collaborative and efficient manner during the 106th Congressional Transition, with the ultimate goal to reduce the office's down time experienced by the Member and the staff. Carol was assigned to the initial team of Move Coordinators--an assignment in which her attention to detail and exceptional organization skills proved invaluable. She brought a number of innovations and improvements to the process, and in preparation for the subsequent transition, Carol was appointed team lead of the Move Coordinators, for which she received recognition by being honored with the CAO's Distinguished Service Award. In every transition that followed through the 111th Congress, Carol served the House as the CAO's lead for the transition.
Carol's ability to manage large scale moves, to successfully coordinate the efforts of her team, to effectively troubleshoot problems, to anticipate the customer's needs and exceed their expectations, and to get the desired results and deliver solutions along the way became particularly helpful during the anthrax incident in the fall of 2001 as the House faced the challenge of relocating every Member's office from the House buildings in a matter of a few days. Carol played a critical role on the CAO team in setting up separate offices for every Member at an alternate location, and in managing their subsequent transition back to the House complex following the incident. Several years later, Carol served as the single point-of-contact for the CAO office in working with the Architect of the Capitol in coordinating and facilitating the relocation of offices and staff from the O'Neill House Office Building prior to its demolition.
With the CAO's creation of Office Coordinators and the House Office Service Center to work with Congressional offices day-in and day-out to manage more effectively their office logistical needs, Carol was promoted to serve
as the initial Manager of the Office Coordinators. Carol completed her service to the House as the Director of the CAO Customer Service Center, where she has been responsible for the oversight of not only the Office Coordinators, but First Call, CAO Graphics, and Modular Furniture as well.
As Carol embarks on her retirement with her husband, Phil, who retired from the House in 2007 following 31 years of service, I am happy to extend to Carol the best wishes of the Members and employees of the House of Representatives for an enjoyable and fulfilling retirement. In recognizing her years of service to the House, I congratulate her on her unwavering commitment and exceptional performance over the years, and I personally thank her for making our lives in Congressional offices a bit easier through her contributions to the efficient management of the physical environment and logistics of our offices.