Mr. Speaker, yesterday the President transmitted legislation to implement the U.S.-Oman Free Trade Agreement. The Senate Finance Committee will mark up this legislation tomorrow, and the word is the Senate is going to try to rush this…
Mr. Speaker, yesterday the President transmitted legislation to implement the U.S.-Oman Free Trade Agreement. The Senate Finance Committee will mark up this legislation tomorrow, and the word is the Senate is going to try to rush this through on the floor of the Senate in the afternoon. And the House Ways and Mean Committee will take up this bill on Thursday.
This agreement is a test of globalization. Globalization is under major pressure today, in part because as it has spread, the benefits of increased trade between nations too often have not been widely shared among people within the nation. Workers rights matter, especially the ability of workers to represent themselves in the workplace because they are an important economic tool to spread more widely the benefits of expanded trade.
To help make globalization work, a view widely held by House Democrats is that trade agreements should include squarely within the text of the agreement a requirement that there be adherence to basic ILO standards within a reasonable transition period.
We have strongly opposed the standard that USTR has tabled for worker rights, and the environment, in FTAs, which requires that a nation must only enforce its own laws. It is a standard that USTR does not propose for any other provision of an FTA and would never dream of using for other economic issues, whether intellectual property or investment rules or any other.
Where an FTA has been negotiated with a nation using that standard, but at the time of the FTA vote the basic ILO rights were in operation in practice and in law, many of us have voted for the agreement despite opposition to the standard. That was the case in Chile, Singapore and Morocco.
With the Bahrain FTA, there was clear evidence that the ILO standards were there in practice so that there was a foundation for assurances that the laws would be swiftly brought into conformity with existing ILO-compliant practices. In accordance with law, unions in Bahrain enjoyed autonomous status, independent of the employer, beyond interference. In addition, as long as the union existed under law in an enterprise, the law provided that an employer must recognize it and engage with it in collective bargaining. So many of us voted to approve the U.S.-Bahrain FTA.
The conditions in Oman are very different than those prevailing in Bahrain and in those other countries where we have supported FTAs.
As one approaches consideration of the U.S-Oman FTA, there are some clear truths. Oman is a nation in the volatile Middle East with good relations with the U.S.
Secondly, the amount of trade is small. It would likely grow under an FTA, but remain small, and thus any economic negative dislocations for either side would be small.
In practice and law, thirdly, realities in Oman today do not remotely meet the five basic ILO standards, including the right of workers to associate and bargain collectively.
Workers cannot be represented in the workplace unless they have their own representatives and their own organizations. This basic condition is not close to being true in Oman today.
Where there is an organization in an establishment, a representative committee, representatives of the employer belong as well as employees. There is an umbrella committee of representatives committees called the Main Representative Committee. From available information, of the 13 members currently on the MRC, the vast majority are high-echelon officials of companies.
For 8 months our staffs have been in touch with Omani and U.S. Government officials simply to get the facts on the table. We have put together two documents trying to obtain basic information. When the response to the first detailed inquiry came back incomplete, we took the time to send a second document, still without a response in detail. I ask that the second document be entered into the Record.
Any fair reading of these documents leads to one conclusion.
From all available information, there are no organizations of workers in Oman today. There are no organizations representing workers and bargaining on their behalf, so it is not surprising that there is not a single collective bargaining agreement today.
In reality, there are organizations made up of management and workers who operate mainly like joint committees to discuss labor management relations and problems.
The recent communication from the U.S. ambassador glosses over this basic fact.
It says: ``Although the MOM recognizes the potentially problematic participation of senior officers in some of the committees, a move away from this tendency will take some time, given deeply ingrained cultural traditions that still place importance on tribal affiliations and highly value an individual's personal influence with decision-makers (termed ``wasta''). Historically speaking, workers with issues have generally approached human resource representatives or committee members with problems because of these individuals known connections and ability to get things done. The MOM, as well as the committees, believes that it is more important to now raise awareness about the MRC and the RC's roles and promote membership rather than focus on technical limitations of the law.''
There are two serious problems with this approach. First, no matter how it is spun, the organizations today representing workers are not organizations of and led by workers. They do not begin to meet the basic worker rights of association and bargaining.
Second, according to the Ambassador's own document, today 70 percent of the workers in Oman are foreign nationals. Of these 80 percent are from the Indian subcontinent (60 percent from India).
Present Omani laws say that members of an RC must be persons who have been there for a year and speak Arabic to be a leader. The Omani government says that the law is not enforced. It is difficult to tell what this means since people do not apply for membership in an RC or pay dues and since there have not been full responses to our questions. But in any event, if foreign workers are active participants in RCs, the vast majority comes
from nations where the laws and cultural conditions have given workers rights to form labor unions for decades.
Since Oman's practices are not in conformity with the basic ILO standards--most noticeably that workers lack the basic right to join worker organizations that are free from employer and government interference--it is vital that the changes in law be in place before we vote on the FTA. The Government of Oman has stated that it could not make these changes before October 31, 2006. If the Government acts before then--and the changes conform to basic ILO standards--we would be faced with circumstances similar to those that existed where we have supported free trade agreements.
The Ambassador says in his letter that Oman is ``already complying with ILO core labor standards in practice, if not yet in law,'' and it is a matter of bringing technical limitations ``of the law'' into conformity with practice. This is simply not true. Neither practices nor the laws come close to meeting basic international standards. To say otherwise twists both standards and reality. Doing so does not serve the purpose of carrying out cordial relationships between our nations. It does not represent an effective path for globalization.
May 24, 2006.
To: Andy Olson, Cynthia Plath.
From: Ways and Means Trade Subcommittee Minority Staff.
Re Follow-Up Questions Concerning Current Practices With
Respect to Labor Rights in Oman.
Thank you for providing information relating to our
questions of May 12, 2006, in the cable from the U.S. Embassy
in Muscat dated May 17, 2006. The information was responsive
to some, but not other, questions. Thus, we have a number of
follow-up questions. The following is a list questions that
were not answered in the cable, either in whole or in part,
as well as questions seeking further clarification of
information provided in the cable.
I. Worker Representation
1. What kinds of organizations are there representing
workers?
c. In what industries or occupations in the public sector?
The cable provides the following information that is
relevant to this question: ``There are no committees in the
public sector, which is covered by Civil Service Law.''
Unclassified Cable dated May 17, 2006 from U.S. Embassy,
Muscat (UC) at para.4.
Follow-up Question: Does the Civil Service Law provide for
the formation of representative committees? If so, what is
the extent of any exception (e.g. ``essential services'' such
as firefighters or police)?
d. How many workers do they cover in each sector? What is
the percentage of represented workers compared with the
overall workforce? As a percentage by sector? Please verify
how this information is collected.
The cable provides the following information that is
relevant to this question: ``Since committees do not yet
require applications for membership, and do not have
established procedures to collect dues, RCs currently
represent de facto the entire workforce of a company,
including those who have been employed less than a year.
A February statistical bulletin confirmed the current
private workforce of Oman to be 102,455 Omanis and 438,531
expatriates, meaning that approximately nine percent of
the workforce is now represented by a union.'' UC at para.
5.
Follow-up Questions: Since there are no applications for
membership and no dues, how do workers, comprising the entire
workforce of a company where a representative committee is
established, know that they are members of such an
organization or represented by it? By what methods does the
RC notify the workforce? Why does the Ministerial Decree set
forth criteria for membership if every worker is a member? Do
any of these committees have by-laws, if so how are they
written and who votes for them?
e. Are there categories of workers that are not allowed to
have organizations representing them? If so, what are they?
The cable provides the following information that is
relevant to this question: `` * * * the labor law does not
prohibit any category of worker from establishing worker
committees.'' UC at para. 4.
Follow-up Question: This statement appears to conflict with
another statement in para. 4 which states that ``there are no
committees in the public sector.'' Please explain whether
public sector workers are able to form representative
committees.
12. How do workers form such organizations, what procedures
must they follow?
The cable provides the following information that is
relevant to this question: ``As there are no official MOM
application forms for establishing committees, employees
wishing to establish a committee simply notify the MOM with a
letter of intent and a list of elected officials comprising
their leadership board.'' UC at para. 3.
Follow-up Question: Based on the above response, what would
happen if two different groups wished to form a committee?
Are there any minimum threshold requirements?
3. Are employers/managers members in these organizations?
a. If so, in how many of the organizations are they? Which
ones? Are they allowed to be officers? What offices do they
hold?
The cable provides the following information that is
relevant to this question: ``Of the committees established,
company management holds officer positions of Saud Bahwan
Group, Omantel, Port Services, and Suhail Sahwan Group
committees.'' UC at para. 4.
Follow-up Questions: Are these the only representative
committees where employers/managers are members? Do
employers/managers hold offices in the RCs established at
Petroleum Development Oman, Intercontinental Hotel, and El
Hassan Co. Group? If so, what positions do they hold? Of the
representative committees listed in the cable, what offices
do the company management officers hold?
4. Is membership in these organizations limited to those
workers who have been employed for more than a year? Are
there any members of such organizations who have been
employed less than a year? If so, which ones and how many?
Not Answered: Please provide a response.
6. Are leadership positions in these committees limited to
those who:
a. Have ``good spoken and written Arabic language''?
b. Are permanent workers?
c. Have not been suspended from work for committing grave
misconduct in the government or private sector?
d. Are there any leaders who do not meet the criteria
listed above? If so, which criteria do these leaders fail to
fulfill? How many such leaders are there? If there are non-
Arabic speakers, where are they from?
The cable provides the following information that is
relevant to the above questions: ``While Ministerial Decree
135/2004 delineates qualifications for leadership, such as
the ability to speak and write Arabic . . . and not have been
convicted of a felony, the MOM has not denied candidacy to
anyone failing to meet these regulations, and, in fact, has
encouraged people to participate regardless of
proscriptions.'' UC at para. 5.
Partially Answered: Please indicate whether there are any
current leaders who do not meet the criteria listed above.
How many such leaders are there? If there are non-Arabic
speakers, who are they and where are they from? Can you
provide evidence that the MOM has ``encouraged people to
participate regardless of proscriptions''? Are the workers
informed that they should disregard the Ministerial
Decree? If so, how has this been done in specific
instances?
9. Has the government issued specific rules for the
formation and functioning of these organizations, or
otherwise participated in their activities? If so, what are
these rules and in what way does the government participate?
The cable provides the following information that is
relevant to the above questions: ``Labor committee members
and government officials assert that, in practice, the
government neither interferes with nor unduly involves itself
in committee activities, but continues actively to support
establishment of labor committees through private sector
outreach and educational awareness.'' UC at para. 1.
``The Ministry of Manpower (MOM) asserts that it is not
intrusively overseeing labor union representative committee
(RC) activities as permitted in Ministerial Decisions 125/
2004, and claims that the actual application of the labor law
is already ILO-consistent.'' UC at para. 2.
Follow-up Question: Please provide examples of how the MOM
``actively supports the establishment of'' representative
committees. How involved has the MOM's activity been with
respect to outreach and public awareness? Is the term ``labor
committee'' anywhere found in communications from the MOM?
c. Does the MOM restrict the right of these organizations
to belong to any organization or authority with headquarters
outside the Sultanate or receive delegations?
Not Answered: Please provide a response.
d. Does the MOM ban these organizations from holding public
festivities or presenting public lectures without prior
approval?
Not Answered: Please provide a response.
10. Is there an umbrella organization or larger federation
for these organizations? If so, how many are there?
a. Are all workers' organizations required to be members of
an umbrella organization or federation? If so, can they
select among several or must they join one mandatory
organization?
The cable provides the following information that is
relevant to this question: ``All established committees may
participate in the national federation of unions, referred to
as the Main Representative Committee (MRC). The MRC is
currently the only umbrella organization to represent
Omani unions internally and abroad, and members are chosen
through secret ballot elections.'' UC at para. 6.
Follow-up Questions: You indicate that established
representative committees ``may participate in the national
federation of unions,'' but it is our understanding that
participation is mandatory. Please clarify what is provided
for in law and current practice, for example, how many
representative committees currently are members of the Main
Representative Committee? Also, have secret ballot elections
been held? If not, have elections been scheduled?
b. Are employers/managers allowed to be members of such
umbrella organizations? If not, are employers/managers in
fact members?
Not Answered: Please provide a response.
c. Does the government participate in the selection of
members of this umbrella organization including establishing
the eligibility criteria? Has the government established the
grounds for termination of these
members? Has the government terminated any members?
Not Answered: Please provide a response.
d. Is this umbrella organization required to seek approval
from the government (i.e. MOM) for administrative decisions,
such as the approval of a logo? Does this organization
provide notice to or send agendas (including other documents
and papers) to the MOM in advance of meetings?
The cable provides the following information that is
relevant to the above questions: ``Similar to the situation
of the representative committees, members of the MRC do not
give notice to MOM prior to general meetings; nor do they
provide the MOM with a copy of their agendas or meeting
minutes.'' UC at para. 6.
Follow-Up Question: Has the MOM ever requested that the MRC
give advance notice of its meetings or provide related
documents? Has the MOM asked to review a logo being prepared
by the MRC?
e. Does the MOM send a delegate to the meetings of this
umbrella organization? If so, how frequently?
The cable provides the following information that is
relevant to the above questions: ``Moreover, no MOM official
has ever attended any committee meetings or banned the MRC
from meeting without prior approval. Members of the MRC
maintain open relations with the MOM to discuss ongoing
changes in the labor law and possible means to strengthen the
labor unions.'' UC at para. 6.
Follow-up Question: Please explain the nature of the ``open
relations with MOM'' to discuss the labor law and means to
strengthen unions.
f. Does the MOM restrict the right of this umbrella
organization to belong to any organization or authority with
headquarters outside the Sultanate?
Not Answered: Please provide a response.
g. Does the MOM ban this umbrella organization from holding
public festivals or presenting public lecturers without prior
approval?
Not Answered: Please provide a response.
h. Where are the meetings of the umbrella organization
held?
Not Answered: Please provide a response.
i. Who are the current members of this umbrella
organization? Please provide names and positions they hold
within the umbrella organization, as well as the positions
that they hold at the enterprise level(s).
The cable provides the following information that is
relevant to this question: ``. . . recent personnel changes
at establishments have meant the addition of Issam al-
Sheibany of Oman Oil Refinery and Aida al-Hashmy of the Al-
Bustan Palace Hotel to the MRC, bringing the total number of
MRC representatives to 13.'' UC at para. 7.
``As part of its outreach and organization, the MRC
recently established four sub-committees to focus on specific
areas of concern:
--External Relations--This committee manages conferences
and is headed by mid-level officer Saud al-Jabri of Petroleum
Development Oman;
--Rights and Duties--This committee is headed by Oman's
busiest labor advocate, Nahhan al-Battashi, of the Grand
Hyatt Hotel Muscat;
--Articles of Association and Membership--Abdullah al-
Araimi heads this committee, which serves as a resource for
newly established committees; and
--Women's Issues--New MRC member Aida al-Hashmy of the Al-
Bustan Palace Hotel heads up this important committee
promoting women in the workforce.'' UC at para. 8.
Partially Answered: Please provide a complete and current
list of all MRC members. Please include their names and the
positions they hold within the MRC (including positions in
any executive committee), as well as the positions that they
hold at the enterprise or company level(s).
II. Collective Bargaining Agreements
1. Are there any?
a. If so, in what sectors?
b. Covering how many workers?
c. Covering what areas (i.e. wages, hours, working
conditions, terms of employment, etc.)?
d. Are there areas that are outside the scope of
bargaining? If so, what are they?
2. Have employers refused a workers' organization's request
to negotiate collectively? If so, when and with what
recourse?
3. Are there individual contracts between employers and
non-managerial employees? If so, of what nature and to what
extent?
Not Answered: The cable did not contain any information
relevant to this section. Please provide a response.
III. Anti-Union Discrimination
1. What protections are provided to workers for exercising
their rights to participate in organizing activities?
Not Answered: Please provide a response.
2. What penalties are available to be assessed against
employers who violate these rights?
The cable provides the following information that is
relevant to this question: ``Although there are no penalties
yet for anti-union discrimination (still under discussion),
as evident by the Salalah example, the MOM and Oman's labor
courts do not tolerate wrongful termination.'' UC at para.
12.
Follow-up Question: Are there any examples of cases where
court action was taken against employers who have engaged in
wrongful termination? If so, please provide details of the
action taken.
3. How are workers informed of their rights?
Not Answered: Please provide a response.
a. Have there been any reports that workers are reluctant
to assert their rights because they fear being dismissed or
otherwise retaliated against because they are unsure of their
rights?
The cable provides the following information that is
relevant to this question: ``While the MOM does keep a
variety of labor statistics, there have been no reported
cases of workers suffering retaliation for participating in
worker committee activities.'' UC at para. 13.
Follow-up Question: What type of labor statistics does the
MOM keep? Does it specifically track instances or cases of
retaliation taken against workers for forming or engaging in
representative committee activities? If so, please provide
these data and/or examples. Is it possible that there are
cases involving worker retaliation of which the MOM is
unaware?
b. Are there any activities related to organizing workers
or forming a worker organization that are grounds for
dismissal or arrest? If so, what are they?
Not Answered: Please provide a response.
c. Do employers or managers challenge the right of workers
to have or form workers' organizations? If so, on what
grounds do they challenge this right? What is the process for
doing so and what methods of challenging the right to form a
worker organization are permissible?
The cable provides the following information that is
relevant to the above questions: ``Neither employers nor
managers have challenged the right of workers to form a
representative committee, moreover, labor organizing is not
grounds for dismissal or arrest.'' UC at para. 13.
Follow-up Question: Does the MOM keep specific records to
verify the statement that ``neither employers nor managers
have challenged the right of workers to form a representative
committee''? How can the MOM be certain that it is aware of
all pertinent instances involving an effort to form a
representative committee or to engage in specific activities?
4. Does the MOM keep records of how many workers have been
dismissed or otherwise retaliated against for participating
in worker organization activities and what sanctions have
been imposed against the employer and what remedies have been
awarded the affected workers? If so, please provide these
data.
The cable provides the following information that is
relevant to this question: ``To date, there has been only one
case of an individual terminated who was also a member of a
representative committee (reftel).'' UC at para. 13.
Partially Answered: Please provide additional details
regarding this individual's termination. For example, did the
worker challenge his or her termination? If so, what remedies
were provided to the worker? What penalties imposed against
the employer? Was this case documented through any records?
5. What are the processes available to workers who believe
they have been dismissed or otherwise retaliated against for
engaging in organizing activities?
The cable provides the following information that is
relevant to this question: ``As with any labor dispute,
workers are encouraged to submit complaints to the MOM and
may sue employers for wrongful dismissal. Labor courts favor
the worker in the majority of cases, regardless of the reason
for termination.'' UC at para. 13.
Follow-up Questions: Can you provide examples of labor
courts rendering favorable determinations to workers who have
been wrongfully dismissed? How many cases have there been?
Can you provide evidence to support the assertion that
``labor courts favor the worker in the majority of cases . .
.''?
IV. Right To Strike
1. Does the law explicitly permit workers to strike?
a. If so, is the right available to all workers or only to
specific categories of workers?
Not Answered: Please provide a response.
b. Have workers exercised this right? If so, on what
specific occasions?
The cable provides the following information that is
relevant to this question: ``While the law does not
explicitly permit workers the right to strike (to be amended
by October 31), there were 33 strikes involving 6,000 workers
in 2004 and 4 strikes involving 1,083 workers in 2005.'' UC
at para. 12.
Follow-up Questions: What were the outcomes of these
strikes? Per the question below, were they considered legal?
2. Are there specific procedures that workers must follow
to declare a legal strike? Have any strikes been declared
illegal? If so, on what grounds?
Not Answered: Please provide a response.
4. Is there a practice or a requirement for arbitration to
settle disputes? If so, under what circumstances and under
what procedures?
Not Answered: Please provide a response.
5. Did a strike occur at the Port of Salalah? If so, was
any participant disciplined? If so, was there subsequent
reinstatement and when?
The cable provides the following information that is
relevant to this question: ``In 2005, there was one reported
collective complaint that occurred during one of Oman's most
widely publicized strikes. As reported in reftel, workers at
Salalah Port closed Oman's largest seaport for two days while
the MRC and the MOM negotiated the reinstatement of a
committee representative
who had been fired. In addition to the strike, workers took
the opportunity to successfully renegotiate working hours and
split-shift schedules.'' UC at para. 12.
Follow-up Question: When was the worker reinstated? Was
this worker also a representative committee leader? Please
provide corroborating evidence. Also, what is ``reftel''?
V. Foreign Workers
1. What approximate percentage of Oman's labor force is
comprised of foreign workers in key sectors? Please identify
the key sectors.
The cable provides the following information that is
relevant to this question: ``Foreign workers in Oman make up
roughly 50 percent of the labor force and are concentrated in
the following sectors:
Construction--28.2 percent; wholesale/retail--20.1 percent;
domestic servants--13.4 percent; manufacturing--11.8 percent;
agriculture--10.7 percent; hotels/restaurants--5.9 percent;
and health/education/community/real estate, misc.--10
percent'' UC at para. 14.
Follow-up Question: Does the 50 percent figure representing
the number of foreign worker in Oman pertain to both public
and private sectors? Based on information provided in para. 5
of the cable, it appears that approximately 80 percent of the
private sector is comprised of foreign workers. Please
confirm that these figures are consistent.
2. Are foreign workers participating in workers'
organizations?
a. If so, what percentage of workers' organization members
are foreign? What countries are they from (if possible,
please provide an approximate break down of percentages)?
With what companies are these foreign workers affiliated?
Not Answered: Please provide a response. Please also
indicate whether the information provided as an attachment to
e-mail correspondence of May 9, 2006 (specifically, the Table
with Members of the General Assemblies of Representative
Committees and the Number of Workers (Omanis and Expatriates)
in Establishments Which Have Representative Committees) is
accurate. Please also explain how the information in this
chart compares or relates to information provided in the
cable at para. 5, which states that ``approximately nine
percent of the workforce is not represented by a union.''
b. How many foreigners or non-Arabic speaking workers hold
leadership positions? Who are they? What countries are they
from? What companies do they represent?
Not Answered: Please provide a response.
3. Do employers withhold foreign workers' legal documents,
including employment contracts, employment letters, passports
or visas?
The cable provides the following information that is
relevant to this question: ``While some employers have
reportedly held passports of foreign workers, the MOM asserts
that this practice is illegal and that legislation
formalizing that will be forthcoming.'' UC at para. 15.
Follow-up Question: Through what accounts or by what means
is it known that employers ``reportedly'' are holding
passports? Does the MOM keep statistics? Have any instances
been reported through the 24-hour hotline? Can you provide
reports/accounts of any action taken against an employer for
illegally holding a passport or other foreign workers legal
documents?
VI. Forced Labor
2. Have there been any circumstances where forced labor has
been exacted for public purposes in circumstances other than
those enumerated in ILO Convention 29?
Not Answered: Please provide a response.
VII. Worst Forms of Child Labor
3. Does Oman's labor law specifically prohibit harmful
child labor? If so, what provision?
The cable provides the following information that is
relevant to this question: ``Forced or compulsory labor by
children is specifically prohibited by law.'' UC at para. 17.
Follow-up Question: Please provide the citation to the
specific relevant law, either in the Basic Statue or the 2003
Labor Law, or elsewhere. In addition, please also note where
Oman's labor law specifically prohibits the following forms
of harmful (or worst forms of) child labor: (a) all forms of
slavery or practices similar to slavery, such as the sale and
trafficking of children, debt bondage and serfdom, including
forced or compulsory recruitment of children for use in armed
conflict; (b) the use, procuring or offering of a child for
prostitution, for the production of pornography or for
pornographic performances; (c) the use, procuring or
offering of a child for illicit activities, in particular
for the production and trafficking of drugs as defined in
the relevant international treaties; (d) work which, by
its nature or the circumstances in which it is carried
out, is likely to harm the health, safety or morals of
children.
VIII. Inspections and Reporting of Working Conditions
1. Is there a government-level organization charged with
inspecting conditions of labor? If so, what is the number of
personnel charged with this task? What enterprises do they
cover? In what sectors? In what regions? What is the size of
their budget?
The cable provides the following information that is
relevant to this question: ``The Labor Care Directorate of
the MOM is responsible for enforcement of, and compliance
with, workplace laws and regulations. Its responsibilities
include: occupational safety and health, labor inspections,
dispute settlement, female employment, liaising with the Main
Representative Committee, issues related to child labor and
forced labor, and resolution of individual and collective
labor disputes.'' UC at para. 19.
Partially Answered: What is the size of the Labor Care
Directorate's budget?
2. Please provide additional information about the extent
and nature of inspections into conditions of labor, such as
number of total inspections, number of random inspections, in
what areas, in what regions, number of enterprises and
workers involved. Please also provide a relevant universe to
serve as a point of comparison.
The cable provides the following information that is
relevant to this question: ``{t}he MOM employed approximately
82 labor inspectors who conducted 4,541 workplace
inspections, including an unknown number of random
inspections, in 2005 that represented 19 percent of the
workforce. Labor inspectors are spread throughout the
Sultantate.'' UC at para. 19.
Follow-up Question: Can you provide an estimate or
percentage of the number of random inspections? If not, are
there any criteria by which the Labor Care Directorate
considers when conducting random inspections? Are they more
prevalent in any particular sector or area? How many workers
were involved in the 4,541 workplace inspections?
3. Is there communication channel or other type of means
for workers to contact the government to report labor-related
complaints or grievances?
a. If so, by what means?
The cable provides the following information that is
relevant to this question: ``The MOM operates a 24-hour
hotline (English and Arabic) for workers throughout Oman to
report complaints, offer suggestions or seek responses to
questions about the labor law.'' UC at para. 19.
Follow-up Question: Are the majority of foreign workers in
Oman English-speaking or from English-speaking or Arabic-
speaking countries? Has the MOM given any thought to
including other languages?
b. Do workers utilize this means? If so, what statistics
are available with respect to use, types of complaints and
number of resolutions?
The cable provides the following information that is
relevant to this question: ``The MOM estimates that while it
takes thousands of general inquiries a year on the hotline,
it only receives about 150 complaints that require formal
processing and action.'' UC at para. 19.
Follow-up Question: Does the MOM keep official statistics
of complaints? Please provide examples of the types of
complaints that have been made that require formal processing
and action.